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Shipping, Turnaround & Rush Orders

LEAD TIMES

the following applies to items already in production

All Bekah Anne jewelry & accessories are made-to-order. In Stock, Ready-To-Ship styles will be sent out as follows:

3-7 business days on handcrafted Jewellery, Hairpins & Combs from New Classic, New Vintage & Color Collections.

2-3 weeks on handcrafted Hair Adornments (excluding hairpins) & Sashes.

6-8 weeks for new styles not yet in production.  

The above times are not applicable to Custom or Modified Orders. Please see Custom Orders section for more details. 

 

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RUSH PRODUCTION

For most “Made to Order” styles, Rush Production can be accommodated for an additional upgrade of $30 CAD (per product) for a 1 Week Production turnaround. 

Please contact us; by phone or email, prior to purchase so that we can ensure we have room in our design schedule to meet your deadline.

 

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CUSTOM ORDERS

do you accept custom requests?

We are happy to create a custom piece or adjust an existing design from our collection to better suit your unique style. 


Personalized Orders include modifications to color, length, size & slight style adjustments. 

Custom Requests include re-working vintage pieces such as brooches, heirloom pearls or antique elements into your piece, or envisioning something completely one of a kind. 

Please allow a 2-5 week turnaround time for all custom or personalized orders. 
Turnaround time estimates are for the time required to make your order and do not include shipping times. An additional Custom Order Fee may be applied to create bespoke or brand new designs outside of our existing collections.  

Email us at info@bekah-anne.com for more details. 

 

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PROCESSING & DELIVERY TIMES

Orders are processed, shipped and delivered Monday through Friday only.

Orders placed on Saturday, Sunday or on a national holiday will be processed during the next business day. 

 

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SHIPPING

canada  

Complimentary shipping on purchases over $100 via CanadaPost Standard Delivery. 

Canadian customers will be charged taxes in accordance to their Provincial Tax laws at checkout.

usa + international 

Additional shipping charges due to taxes, duty or tariffs could be charged by your country's Customs.

These fees are the responsibility of the buyer and not shown in the price of your purchase at the time of checkout. 

 

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RETURNS 

refunds + exchanges 

Our items are individually handcrafted to order. Therefore all sales are final once an order is placed. 

All items are thoroughly inspected and carefully packed before shipping. If you have received an incorrect product, or if it arrives damaged, please notify us via email within 48 hours from the time of receipt at info@bekah-anne.com.

After 48 hours, any damages to the item will be the responsibility of the buyer. 

 

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ORDER UPDATES & TRACKING 

real time updates with Facebook Messenger

We are now offering real time Order & Tracking Updates through Facebook Messenger! 

Simply select this option during the check out process to be notified to changes in your orders status. 

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ONLINE PAYMENT 

what forms of payment do you accept?

We are pleased to accept credit & debit cards for Visa, MasterCard, American Express, PayPal & ApplyPlay.  

 

is my billing information secure? 

The long answer: We are PCI Compliant & our entire site (not just our checkout pages) are protected by Secure Sockets Layer protocol (SSL) with an encryption key of 256-bits; the highest strength commercially available. All pages, content, credit card and transaction information are protected by the same level of security used by banks.

The short answer: Yes! Absolutely :) 

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FREQUENTLY ASKED QUESTIONS

How do I know my order was received?

Once your order is processed online; you will be sent an automated email confirmation with an attached invoice. Don't forget to check your spam/junk folder! If you don't receive your confirmation notification within a few hours, please contact us to confirm we received your order. 

Can I track my order online?

Once production is completed, you'll receive an email from us notifying that your order has shipped. Depending on the shipping/courier method you selected at checkout; you will be able to track progress online via CanadaPost or USPS. 

When should I place my order?

If you are placing a large or multiple piece order for a special event or wedding, we highly recommend not waiting until the very last minute! While we will do everything in our power to meet your time requirements, our pieces are handcrafted & as such, take time & attention to detail to create. If possible, we recommend placing your bridal order 2 months prior to the date in which you will need it. 

Where are your pieces designed & made?

All our accessories; from our most dainty hairpins to our largest statement necklaces are handcrafted, start to finish, within our artisan atelier on Canada's West Coast. Everything is done in-house; from our pearl knotting to our enameling & metal plating. Take a peek at our studio >

I saw something from another designer in a magazine, will you copy it for me?

No. While we are happy to create custom designs to your specifications; we will never intentionally replicate or copy the work of another designer.

 

 

Have Questions? Let's Talk Shop

contact catherine & bekah

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