LEAD TIMES

the following applies to items already in production

We will always work to get your order shipped out as soon as possible. Please use the below list as a guideline.

All Bekah Anne jewelry & accessories are made-to-order. In Stock, Ready-To-Ship styles will be sent out as follows:

7-10 business days on handcrafted Jewellery, Hairpins & Combs from New Classic & Color Collections. 

2-3 weeks on handcrafted Jewellery from New Vintage Collection, all Hair Adornments (excluding hairpins) & Sashes.

6-12 weeks for new styles not yet in production.  

The above times are not applicable to Custom or Modified Orders. Please see Custom Orders section for more details. 

Unless otherwise requested, all items per invoice will ship together. The longest lead-time applies.

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RUSH PRODUCTION

For most styles, Rush Production can be accommodated for an additional upgrade of $30 CAD for a 1 Week Production turnaround. 

Please contact us; by phone or email, prior to purchase so that we can ensure we have room in our design schedule to meet your deadline.

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SHIPPING

domestic & international

 We offer shipping via Canada Post, UPS & DHL Express. 

On average, Standard Shipping takes 5 business days to most Canadian & US destinations & 7-14 business days for International. 

Upgrade Options for Rush Shipping, Additional Insurance & a Delivery Signature are all available to select at time of checkout. 

Additional shipping charges due to taxes, duty or tariffs could be charged by your country's Customs. These fees are the responsibility of the buyer and not shown in the price of your purchase at the time of checkout. 

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PROCESSING & DELIVERY TIMES

Orders are processed, shipped and delivered Monday through Friday only.

Orders placed on Saturday, Sunday or on a national holiday will be processed during the next business day. 

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CANCELLATIONS

 Sometimes we change our minds. If you need to cancel or make modifications to your order, you must do so within 24 hours after placing your order. Please email us at wholesale@bekah-anne.com

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RETURN POLICY

 Due to the handcrafted nature of our pieces; at this time we do not offer returns for refund on wholesale pieces. However, an exchange of products can be arranged on a case by case basis.  

Please contact us with any questions you may have about a product before placing an order. 

If for some reason an item arrives damaged; due to shipping or otherwise, please contact us within 48 hours of receiving & we will do our best to correct the situation. 

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ONLINE PAYMENT 

what forms of payment do you accept?

We are pleased to accept credit & debit cards for Visa, MasterCard, American Express, PayPal & ApplyPlay.  

is my billing information secure? 

The long answer: We are PCI Compliant & our entire site (not just our checkout pages) are protected by Secure Sockets Layer protocol (SSL) with an encryption key of 256-bits; the highest strength commercially available. All pages, content, credit card and transaction information are protected by the same level of security used by banks.

The short answer: Yes! Absolutely :) 

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GOOD THINGS TO KNOW

promotional images

A selection of image downloads & promotional graphics are available within the Downloads section of our Buyers Kit. A list of vendor & photographer credits is also included. 

materials & dye lots

All our pearls are natural, freshwater pearls & are not man-made imitations. Due to the organic nature of our pearls; slight variations to size, color & shape are to be expected. It is, in many ways, part of what makes each piece so unique. Sample Cards for Freshwater Pearls, Swarovski Crystals & Fabrics are all available upon request. 

In the event of a material being unavailable due to being discontinued by the manufacturer or a rise in price; substitutions for like materials may be made.

price changes & discontinuation 

We reserve the right to make changes to product price &/or availability. Styles are subject to discontinuation without prior notice. 

privacy policy

We hold your privacy in the highest regard. Bekah Anne, LLC will not share or sell your personal information, business/company name, or contact information with any third parties.